Monday, 30 November 2009

Adjudicator’s Office reports on HMRC complaint level

The Adjudicator’s Office, which handles complaints against HMRC, has reported that it now takes on average about 13 months for taxpayers’ complaints to be delay with by HMRC. A large proportion of the backlog is made up of complaints over the tax credits award system and self-employed tax disputes. However, critics say that the adjudicator and HMRC are to be blamed for allowing a backlog to be built over the last 2 years. a taxpayer’s charter was legislated for in this year’s finance act, that tells the taxman to treat taxpayers with respect, provide clear explanations of rules quickly and correct mistakes quickly.

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